ArcStore Shipping Policy
For your convenience, we offer three shipping options: Standard, Priority and Express. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. We do not charge you extra shipping for split shipments.
Our Standard Shipping is FREE for any order ground delivery*.
*Excludes any special handling charges and taxes.
**Free Shipment does not apply to areas shipped to Alaska, Hawaii, U.S. protectorates and territories, or PO Box addresses.
Types of Order Confirmations
After placing your order, you will receive email confirmation for your placed order. Additionally, a confirmation will be emailed upon shipping. (You will receive more than one shipment confirmation email if your order is fulfilled in multiple shipments.) Please save these email invoices for your records.
To find the shipping cost for an item, simply place the item in your cart. Our shipping costs for most items are based on each item's size, weight, shipping method and delivery address. Shipping and handling cost estimates that appear in the cart are calculated with our lowest-cost shipping method and assume all items in the cart are going to one address. The actual shipping cost may be higher if a different shipping method or multiple addresses are selected and will be shown during checkout. Ground or standard delivery is at no charge.
The shipping times in the following chart apply to merchandise shipped within the continental United States. You can use this chart to help determine the total delivery time for your order. Please refer to the information below the chart to calculate total delivery times:
- Standard 3 to 7 business days
- Priority 2 to 3 business days
- Express 1 business day
- For shipments to Alaska and Hawaii, add 2 days to the ship time
- Express or Priority shipment orders submitted before the cut-off time of 9:00 AM EST on any business day will be processed the same business day
- Orders submitted on a non-business day will be processed on the following business day
- Call for shipping times to locations outside the U.S
Shipping To A Different Address?
To protect the security of your credit card and help expedite your order, if your order is shipping to an address that is not the same as the billing address on your credit card, you may be asked to list the alternate address with your credit card company. Doing this in advance will speed up the processing of your order. To place an alternate address on file with your credit card, simply call the 800 number on the back of your credit card and ask the agent to add the address to the notes on your account.
ArcStore provides a 100% money-back guarantee. Just call our Customer Service Representative at (502) 333-0510 or contact us. We will arrange the returns and credit to the original payment method (minus shipment costs) or provide a store credit for the cost of the item and the sales tax, or exchange for another item, if applicable. There is no re-stocking fee policy for stock item(s) within 60 days from shipped date. If you decide a product isn't right for you, then you can contact us to initiate a return, refund, or replacement*.
No returns allowed after 60 days from shipped date.
All returned items must be in resalable condition.
*Customer is responsible for all shipping costs associated with returns or exchanges, unless the item is defective, damaged during shipping, or shipped in error by ArcStore.
All sales are final for custom or special orders.